◼ Which countries can enjoy the free shipping campaign?
◼ When will my order ship?
- Floral series(made of real flower): Please allow 3-5 business days for us to make it for you specially.
- Other series(made of clay, knitting rope, wood): Please allow 1-2 business days after placing your order for processing.
◼ How long does it take to arrive?
We ship all orders from our Asia workshop. Once shipped, we see delivery happen within the following timeframe:
- North America - 7-12 days
- Europe - 6-10 days
- Oceania - 7-14 days
- Asia - 6-10 days
- Rest of the world - 8-14 days
Please remind that this does not include the processing times mentioned above.
These timeframes are typical, and sometimes it may vary during sales or promotions. If you think your order is delayed, please contact our customer service team firstname.lastname@example.org.
◼ How do I track my package?
As soon as your order is dispatched, you will receive a confirmation email containing the tracking number. Please allow tracking numbers at least 24 hours to update.
You can log in our website, and click the menu " TRACK MY ORDER" at the bottom to track your package. Or you can click the link in the confirmation e-mail to track your order directly.
◼ Which carrier do you use?
Usually we ship all items with SF Express for international orders, but it may change in accordance with the actual shipping charge.
◼ Can I pay extra to get my order quicker?
◼ What about customs fee/taxes?
We are not responsible for customs or import taxes. But we will do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
It's unusual for orders of small parcel to attract customs fees, except in countries where there is a very low or no tax-free threshold. So in most of the countries, you don't need to pay taxes for these small parcels.
If fees are charged by customs, they are payable by the recipient. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused.